Outbound Call Center
Earlier known as telemarketing, an outbound call center service involves making calls to generate leads, conduct surveys, gather feedback, and more. Amidst the competitive age, every business does it keeps the lead flow active, nurtures relationships, and retains clients. However, in most cases, companies prefer hiring full-time resources to do these calls. Now, does that work? It does but in a very few cases. In most others, companies either cannot make the most from those resources or fail to retain them!
Here, it must be understood that outbound calling is a crucial skill. Finding the resources for it is pretty hard. You need dedicated experts with effective calling and communication skills. At Upverse, we specialize in providing outbound calling services. We nurture a team of telecallers with the expertise to make outbound calls for various purposes. Here’s more to our telecalling service in India.
Our Services
Customer Acquisition
Generating leads and retaining them isn’t as straightforward as it may seem. As a business, you can lose leads more quickly than you think! This is where outbound calls made for customer acquisition come into play. We provide services, including teleprospecting and lead qualification. Accordingly, our experts make cold calls to generate leads, explaining every detail of your offering. Furthermore, our tele-calling specialists also make calls to set up appointments for high-quality leads and attempt to convert them into clients based on their communication skills and convincing abilities.
Customer Service and Support
When you generate leads, you need a dedicated caller to call the leads and explain to them more about your offerings and proposition. However, devoting time to it might become challenging for your overwhelmed sales and marketing team. Our telecalling team can help here. Based on the lead reports received, our team connects with people to cater to their product and service inquiries. Furthermore, our team handles customer queries, concerns, and complaints and resolves them with the right solution, ensuring customer satisfaction. Thus, the team handles most routine escalations seamlessly without involving you or anyone from your sales, marketing, or operations team.
Customer Retention and Loyalty
While winning customers is challenging, retaining them is even more daunting. Holding on to customers requires staying in constant touch with them and offering them value, encouraging them to be with you. At Upverse, our highly trained and experienced team calls clients to retain them by convincingly promoting your win-back campaigns, loyalty campaigns, coupon schemes, and conducting satisfaction surveys.
