Upverse Solutions

Outsourcing Company

Intelligent Outsourcing Solutions

Managing businesses to help them achieve more and perform better

About our company

Are you looking to enhance business operations and reduce operational costs? Partner with Upverse, a comprehensive business process outsourcing company, based in Pune, India but with a worldwide operational presence!
At Upverse, we specialize in inbound and outbound call management, KPO services, supply chain management, fraud and compliance, real-time review, and more. Our expertise also extends to efficient IT, HR, and operations management.

Our Mission

Provide phenomenal and strategically beneficial outsourcing solutions that help companies augment efficiency, save costs and drive innovations.

Our Vision

Emerge as a leading outsourcing service provider on the global map, while being known for client success, credibility, innovative approach, and commitment to excellence.

Projects done

Happy Customer

Years Experience

Awards Won

Our Service

BPO Services

While product quality matters, people also judge you by the quality of your service and overall approach.

KPO Services

We specialize in providing KPO services to companies of varying sizes and business domains.

Billing Operations

Outsourcing billing operations proves a proactive approach, enabling businesses to manage their bills and invoices.

Network Operations Center

Upverse can help you build an NOC and manage it with its NOC services and support.

Real Time Document Review

It involves reviewing customer applications in real time to check the eligibility for the services our customers sell.

Order Process and Fulfillment

Our expertise in various areas of supply chain management helps you gain more visibility into your supply chain.

Industries We Serve

The telecom industry also comes with an extensive outsourcing need. Upverse serves them with services including network and infrastructure support, technical support, back-office operation, billing and payment processing, fraud and compliance, etc.

One of the fastest growing industries in the world, retail and eCommerce need extensive operational and backend support, for which outsourcing proves a strategic choice. Right from customer management to data handling and analytics, players from this sector require reliable and end-to-end support. Thus, Upverse hand holds the retail and eCommerce industry with outsourcing solutions that include inbound and outbound call management, handling customer service emails, order processing, supply chain management, inventory management, backend administration, billing and processing and much more. Our services foster cost-savings and prove strategically beneficial.

While dealing with people’s health, healthcare players have many aspects to handle and manage. Our healthcare BPO services help them to relieve from various tasks, enabling them to focus on the core task of providing excellent healthcare. Our assistance includes.

Attending bulk incoming calls
Ensuring accurate medical transcription
Managing the organization’s revenue cycle
Managing EMR software
Data management
NOC and IT support

Are you a travel company looking to manage your communications, streamline operations, and grow your business? Then, you’ve got Upverse. Our comprehensive support includes managing inbound and outbound calls, generating leads, setting appointments, convincing customers, handling reservations and bookings, up-selling or cross-selling, finance and accounts management, network operations center, data management and many more, customized to your business needs.

Finance is a highly competitive domain with several players operating across its landscape and evolving consumer expectations. Accordingly, BFSI players must stay competitive and adopt smarter strategies, out of which outsourcing is but one. At Upverse, we support the BFSI sector with our outsourcing services. These including managing inbound and outbound calls, fraud and compliance, IT support and more.

1. Automotive

Globally, automobile is a growing sector. However, at the same time, it is a competitive one, requiring automakers to focus on manufacturing, production efficiency, strategy and innovation. At Upverse, we work as external partners managing various back office and administrative operations for automobile companies. Our services include;

Customer inbound and outbound call support
Supply chain management
Finance and accounting
After-sales support
Inventory management

2. Government and Public Sector

Government agencies and public sector companies also look forward to becoming even more competitive and efficient by outsourcing a major chunk of their operational expanse. Our government BPO services help organizations within this sector manage their operations seamlessly, enjoy strategic support and ensure better outcomes. Here’s what we provide our clients from the public and government sector.

Outbound and inbound call center
Chat support
Back-office support
Data management
IT support
Network Operations Center

3. Technology and Consumer Electronics

Amidst the highly competitive technology and consumer electronics sectors, companies need support solutions to earn a competitive advantage. Upverse contributes to this need by offering experts and support specialists providing outsourcing solutions. Our support in this regard includes technical support, customer service, help desk, email and SMS support, data handling and management, live chat, etc.

How we work

1. Understand Your Business Requirement

Our experts connect with you and discuss your business needs to tailor solutions.

2. Design the Solution

Once the needs are understood, our experts design the service and solution for you.

3. Implement the Solution

After finalizing the service scope and design, we implement it to begin serving you.

4. Continuous Improvements

We gather feedback and ensure continuous improvements.

Our Commitment To Excellence

Customer Centric

At the core of our operation, we focus on understanding our customers needs deeply, delivering high value customized solutions that exceed their expectation.

Integrity

We act with honesty, transparency and ethics in all we do

Diversity and inclusion

We embrace and integrate diverse perspectives to foster and inclusive workplace where every individual can thrive and succeed.

Continuous improvement

Driven by data and feedback, we are committed to continuous innovation and excellence, consistently improving our services and process to better serve our customers..

Testimonials

Inbound and Outbound Call Center
Improving customer interactions has always been a priority for us at TruConnect, and partnering with UpVerse has made all the difference. Their Inbound and Outbound Call Center services have not only boosted our revenue and SLA performance but also ensured every customer touchpoint is smooth and professional. UpVerse has truly enhanced our customer satisfaction”.

Claudia Gurrrero Director Customer Care TruConnect

Billing Operations
UpVerse has completely transformed our billing operations at TruConnect. Their expertise in streamlining billing and payment processing has resulted in greater accuracy and efficiency. With UpVerse managing our billing, we’re able to focus more on our core business, confident that everything is running smoothly. Their commitment to excellence makes them an invaluable partner in our success

Marge Montemayor Caprial Director Billing Operations TruConnect

Network Operation/IT Services
Keeping our IT infrastructure running seamlessly is critical for TruConnect’s operations, and UpVerse’s Network Operation/IT Services have been a game-changer. They’ve ensured our systems run smoothly with minimal downtime, allowing us to operate at peak efficiency. Their proactive approach to network management gives us peace of mind, knowing our IT environment is secure and robust. UpVerse plays a vital role in driving our continued success

Juan Aguirre Director IT TruConnect

Order Process and Fulfillment
Efficiency in order processing is crucial for meeting TruConnect’s customer expectations, and UpVerse has been a huge help in this area. Their Order Process and Fulfillment services have greatly improved how we manage orders and inventory, making everything faster and more accurate. Thanks to UpVerse, we’ve consistently delivered on our promises and even exceeded what our customers expect. Their dedication to excellence has made them a key partner in our day-to-day operations

Jesse Chan Director Supply Chain TruConnect

UpVerse has been a game-changer for TruConnect. Their comprehensive range of services, from billing and IT support to customer service and order fulfillment, has streamlined our operations and significantly boosted our efficiency. They bring a level of expertise and dedication that has not only improved our day-to-day processes but also driven our long-term success. UpVerse is more than just a service provider—they are a trusted partner in our growth and continued achievement

Lucy Sung Chief Administrative Officer TruConnect

Why Partner with Us?

Cost Effectiveness

Our services offer cost-effective solutions that can help your business save money. Outsourcing non-core tasks to us, reduces overhead costs, allowing you to focus on your core competencies.

Quality

We pride ourselves on delivering high-quality services to our clients. Our award-winning team of experienced professionals is dedicated to providing accurate and efficient solutions tailored to your specific needs.

Reliability

We deliver on time and meet your deadlines, consistently striving exceed your expectations with our timely and efficient service.