BPO Services
While product quality matters, people also judge you by the quality of your service and overall approach. Thus, how you communicate with your clients and prospects over the telephone, email, or chat matters! Attempting to manage them in-house might lead to struggles. So, outsource them to Upverse and stay relieved.
Our BPO services include managing inbound and outbound call flow, incoming and outgoing emails, and chat support. Our highly trained and seasoned experts ensure healthy communication while keeping your company policies and guidelines in mind. With our services and support, we help you focus on your business while saving vital costs and efforts, and allowing you to invest your energies in what’s strategically more crucial for your business.
Our Services
Inbound Call Center
At Upverse, we don’t merely manage calls but provide comprehensive inbound calling support. While exemplifying customer service over the phone, we maintain the required AHTs, provide timely responses to calls, and ensure no calls get abandoned or go unanswered due to non-responsiveness.
Our expertise includes the following:
- Knowledge Base
- Customer Acquisition
- Case Management
- Escalation
- Case Analysis
- Workforce Optimization
- Operations
- Training
Outbound Call Center
an outbound call center service involves making calls to generate leads, conduct surveys, gather feedback, and more. Amidst the competitive age, every business does it keeps the lead flow active, nurtures relationships, and retains clients. However, in most cases, companies prefer hiring full-time resources to do these calls. Now, does that work? It does but in a very few cases. In most others, companies either cannot make the most from those resources or fail to retain them!
Our expertise includes the following:
- Customer Acquisition
- Customer Service and Support
- Customer Retention and Loyalty
Email Handling Services
Do you have a significant email flow, consuming a lot of your marketer’s productive time? Are you looking for dedicated professionals, supporting your team in sending emails and responding to the incoming ones? Partner with Upverse. Our email outsourcing support covers a comprehensive range of activities, helping you save your marketer’s time and engage in something more productive. Here’s more to what our email handling services and support cover.
Our expertise includes the following:
- Sending lead-generation emails
- Responding to incoming inquiries
- Ensuring prompt communication per the stipulated TAT
- Providing technical assistance and troubleshooting problems via email
- Following up with leads and prospects
- Maintaining a positive flow and mood of interaction
- Building and nurturing relationships via email communication
Chat Customer Support
Instant messaging has revolutionized customer service. Today, most users prefer chatting over sending lengthy emails or calling their service provider. The purpose is to receive instant responses. However, delays in responding to chat messages are very common, particularly given the flow of messages and the number of interactions marketers indulge in. This is where the need for chat customer support becomes evident. At Upverse, we provide comprehensive chat messaging support to ensure accurate and timely responses and keep your users happy!
Our expertise includes the following:
- 24/7 support and availability
- Cost-efficient chat support management
- Quick and seamless scalability
- Multilingual support wherever needed
We specialize in providing live chat support, technical support, lead generation and also conducting customer feedback and surveys. Our support helps reduce delays considerably, maintain customer relationships, and increase user satisfaction.